Crystal Instruments Help - general
https://help.go-ci.com/
2026-05-14T00:39:53+00:00Crystal Instruments Help
https://help.go-ci.com/
https://help.go-ci.com/_media/wiki:logo.pngtext/html2024-12-13T16:02:08+00:00Anonymous (anonymous@undisclosed.example.com)Schedule Automated Tests
https://help.go-ci.com/general:automatetests?rev=1734105728&do=diff
Schedule Automated Tests
The Run Schedule defines how the test is run automatically through a preset routine. This schedule can support loops and periods of running at a specified level and duration. Different test types will have different entries that can be added.text/html2024-05-22T00:49:59+00:00Anonymous (anonymous@undisclosed.example.com)Where is My Data?
https://help.go-ci.com/general:data?rev=1716338999&do=diff
Where is My Data?
The testing data is managed by the CPU on the front-end hardware and PC (or, iPad and other peripherals). The testing configuration and testing results, i.e. the measured signals, can be saved in various locations, summarized in the following diagram:text/html2026-01-16T23:54:05+00:00Anonymous (anonymous@undisclosed.example.com)Sending the Tech Support Log File
https://help.go-ci.com/general:edmlog?rev=1768607645&do=diff
Sending the Tech Support Log File
Sending the Tech Support Log File helps our technical support team diagnose any potential problems with EDM.
Tech Support Log folder too large?
Part of the Tech Support Log File is written to Documents\EDMLog
The log folder can be renamed or deleted if needed. EDM will continue to write to the sametext/html2023-08-29T21:21:05+00:00Anonymous (anonymous@undisclosed.example.com)Front-End Hardware
https://help.go-ci.com/general:front-end_hardware?rev=1693344065&do=diff
Front-End Hardware
Overview
Crystal Instruments currently have several products that are network-based – Spider-20/20E, Spider-80X/80Xi, Spider-80SG, and Spider 81/81B. Each product is designed by state-of-art technology to meet various needs. The Spider-20/20E are not included in this manual but is described in detail in Spider DSA manual.text/html2024-06-05T20:46:53+00:00Anonymous (anonymous@undisclosed.example.com)Installer Logs
https://help.go-ci.com/general:installer?rev=1717620413&do=diff
Installer Logs
If your exe installer is failing, send the logs to CI Support. To do so, open the File Explorer and navigate to:
C:\Program Files (x86)\InstallShield Installation Information
Note: the InstallShield Installation Information folder is a hidden folder, so you need to type or paste this path directly into thetext/html2024-11-06T23:07:01+00:00Anonymous (anonymous@undisclosed.example.com)Connecting the Spider System to the PC
https://help.go-ci.com/general:ip-connect?rev=1730934421&do=diff
Connecting the Spider System to the PC
In this section, we discuss IP connectivity between Spider and PC.
When each Spider is shipped, unless the user has requested otherwise, it is set by default to a static IP address starting with 172.0.0.x
The IP settings of the Spider can be changed with thetext/html2024-05-23T19:30:15+00:00Anonymous (anonymous@undisclosed.example.com)License Key Errors
https://help.go-ci.com/general:license-key-error?rev=1716492615&do=diff
License Key Errors
If you are having difficulty loading a license key, and see an error mentioning GAC_MSIL or EDM.License.dll:
Try going to C:\Windows\Microsoft.NET\assembly\GAC_MSIL\EDM.License and removing all of the subfolders underneath.
Then re-installtext/html2023-08-29T21:22:20+00:00Anonymous (anonymous@undisclosed.example.com)Important Safety Information
https://help.go-ci.com/general:safety?rev=1693344140&do=diff
Important Safety Information
The Spider product complies with:
EN 61326:1997+A1:1998+A2:2001
EN61000-3-2: 2000 & EN61000-3-3: 1995+A1:2001
The Spider and its accessories should be used only as specified in this User’s Manual or the warranty protection provided by Crystal Instruments may be void.text/html2024-06-18T17:48:54+00:00Anonymous (anonymous@undisclosed.example.com)Clearing the TEMP Folder
https://help.go-ci.com/general:temp-folder?rev=1718732934&do=diff
Clearing the TEMP Folder
When running applications in Windows, some apps will choose to store temporary file data on the disk. Most likely, these files will end up in a temporary directory. These folders, usually named Temp, can fill up and may need to be cleared. In this short section, you can see where these folders are and how to clear them.text/html2023-08-29T21:22:26+00:00Anonymous (anonymous@undisclosed.example.com)Running EDM
https://help.go-ci.com/general:tutorial?rev=1693344146&do=diff
Running EDM
You are now ready to launch EDM. This section will explain the basics of configuring a system, running a test, and saving data.
Create and Connect to a Database
Note: this section is only applicable for versions 10.0 and earlier. Skip this section if you have a more recent version.text/html2024-11-21T20:11:28+00:00Anonymous (anonymous@undisclosed.example.com)Update EDM License Key
https://help.go-ci.com/general:updatelk?rev=1732219888&do=diff
Update EDM License Key
In EDM, click Tools > License Key Manager
[A screenshot of a computer Description automatically generated]
Click Browse new license key and select your license
[A screenshot of a computer Description automatically generated]
Close the window and EDM will restart to apply the license key change