Differences

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--- general:edmlog [2024/05/30 17:02] – removed - external edit (Unknown date) 127.0.0.1
+++ general:edmlog [2024/05/30 17:59] (current) – szhuge_go-ci.com
@@ Line 1: / Line 1: @@
+====== Sending the EDMLog ======
+{{ :general:edmlog.png?400 }}
+Sending the EDMLog helps our technical support team diagnose any potential problems with EDM.
+Logs are written to ''Documents\EDMLog''
+  * **Zip the folder:** right-click ''Documents\EDMLog'' and click **Compress to ZIP File**
+  * Send the zipped log folder to CI support (email: **support@go-ci.com**)
+=== EDMLog folder too large? ===
+The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward.
+Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support.