Differences

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--- general:edmlog [2024/05/30 17:02] – removed - external edit (Unknown date) 127.0.0.1
+++ general:edmlog [2026/01/16 23:54] (current) – szhuge_go-ci.com
@@ Line 1: / Line 1: @@
+====== Sending the Tech Support Log File ======
+{{ :general:create-tech-support-log-file.png?400 }}
+Sending the Tech Support Log File helps our technical support team diagnose any potential problems with EDM.
+=== Tech Support Log folder too large? ===
+Part of the Tech Support Log File is written to ''Documents\EDMLog''
+The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward.
+Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support.