Differences

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--- general:edmlog [2024/05/30 17:02] – ↷ Page moved and renamed from internal:support:edm-not-opening to general:edmlog szhuge_go-ci.com
+++ general:edmlog [2026/01/16 23:54] (current) – szhuge_go-ci.com
@@ Line 1: / Line 1: @@
-====== Checking EDMLog ======
+====== Sending the Tech Support Log File ======
-If EDM is not opening when you double-click it, or if there is a bug in general, it could be for a variety of reasons.  We'll need to look at the logs.
+{{ :general:create-tech-support-log-file.png?400 }}
-If you're able to consistently reproduce this issue, go to **Documents\EDMLog**, and rename it to something else like **Documents\EDMLog2**, so that you can move it aside and start producing a fresh set of logs (it's also okay to just delete the folder later).
+Sending the Tech Support Log File helps our technical support team diagnose any potential problems with EDM.
-Then, try opening EDM, and expect it to not succeed.
+=== Tech Support Log folder too large? ===
-Go to **Documents\EDMLog** and check the files, see if any of them have messages.  From there, give the message to a software engineer and we can debug it.
+Part of the Tech Support Log File is written to ''Documents\EDMLog''
+The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward.
+Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support.