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general:edmlog [2024/05/30 17:02] – ↷ Page moved and renamed from internal:support:edm-not-opening to general:edmlog szhuge_go-ci.comgeneral:edmlog [2024/05/30 17:59] (current) – szhuge_go-ci.com
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-====== Checking EDMLog ======+====== Sending the EDMLog ======
  
-If EDM is not opening when you double-click it, or if there is a bug in general, it could be for a variety of reasons.  We'll need to look at the logs.+{{ :general:edmlog.png?400 }}
  
-If you're able to consistently reproduce this issue, go to **Documents\EDMLog**, and rename it to something else like **Documents\EDMLog2**, so that you can move it aside and start producing a fresh set of logs (it's also okay to just delete the folder later).+Sending the EDMLog helps our technical support team diagnose any potential problems with EDM.
  
-Then, try opening EDM, and expect it to not succeed.+Logs are written to ''Documents\EDMLog''
  
-Go to **Documents\EDMLog** and check the files, see if any of them have messages.  From there, give the message to a software engineer and we can debug it.+  * **Zip the folder:** right-click ''Documents\EDMLog'' and click **Compress to ZIP File** 
 +  * Send the zipped log folder to CI support (email: **support@go-ci.com**) 
 + 
 +=== EDMLog folder too large? === 
 + 
 +The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward. 
 + 
 +Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support.