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| Both sides previous revision Previous revision Next revision | Previous revision | ||
| general:edmlog [2024/05/30 17:17] – szhuge_go-ci.com | general:edmlog [2026/01/16 23:54] (current) – szhuge_go-ci.com | ||
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| - | ====== Sending the EDMLog | + | ====== Sending the Tech Support Log File ====== |
| - | {{ :general:edmlog.png?400 }} | + | {{ :general:create-tech-support-log-file.png?400 }} |
| - | Sending the EDMLog | + | Sending the Tech Support Log File helps our technical support team diagnose any potential problems with EDM. |
| - | Logs are written to '' | + | === Tech Support Log folder too large? === |
| - | * **Zip the folder:** right-click | + | Part of the Tech Support Log File is written to '' |
| - | * Send the zipped log folder to CI support (email: **support@go-ci.com**) | + | |
| - | === EDMLog folder too large? === | + | The log folder can be renamed or deleted |
| - | + | ||
| - | The log folder can be renamed or deleted | + | |
| Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter '' | Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter '' | ||