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general:edmlog [2024/05/30 17:59] – szhuge_go-ci.comgeneral:edmlog [2026/01/16 23:54] (current) – szhuge_go-ci.com
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-====== Sending the EDMLog ======+====== Sending the Tech Support Log File ======
  
-{{ :general:edmlog.png?400 }}+{{ :general:create-tech-support-log-file.png?400 }}
  
-Sending the EDMLog helps our technical support team diagnose any potential problems with EDM.+Sending the Tech Support Log File helps our technical support team diagnose any potential problems with EDM.
  
-Logs are written to ''Documents\EDMLog''+=== Tech Support Log folder too large? ===
  
-  * **Zip the folder:** right-click ''Documents\EDMLog'' and click **Compress to ZIP File** +Part of the Tech Support Log File is written to ''Documents\EDMLog''
-  * Send the zipped log folder to CI support (email: **support@go-ci.com**) +
- +
-=== EDMLog folder too large? ===+
  
 The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward. The log folder can be renamed or deleted if needed. EDM will continue to write to the same ''Documents\EDMLog'' location with fresh data going forward.
  
 Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support. Delete or rename the existing log folder, and then reproduce the EDM bug. A new, shorter ''Documents\EDMLog'' folder should appear that can be sent to CI support.