Differences

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--- troubleshooting [2026/02/04 17:40] – created reid_go-ci.com
+++ troubleshooting [2026/02/04 18:19] (current) – reid_go-ci.com
@@ Line 1: / Line 1: @@
-=====CI Support Troubleshooting=====
+=====CI Tech Support=====
 ====Support Log File====
@@ Line 7: / Line 7: @@
 Ribbon Help -> Technical Support -> Create Tech Support Log File
-{{:log.png?400|}}
+{{:log.png?800|}}
-{{:create_tech_support.png?400|}}
+{{:create_tech_support.png?800|}}
-{{:tech_support_contact.png?400|}}
+Contact customer support
-{{:tech_support_contact_ui.png?400|}}
+{{:tech_support_contact.png?800|}}
-{{:edm_info_display.png?400|}}
+{{:tech_support_contact_ui.png?800|}}
-{{:sn.jpg?400|}}
+====Direct Email====
-{{:error_warning.png?400|}}
+If preferred reach out directly at Support@go-ci.com and provide relevant information; Product, EDM Version, Serial Number, issues faced, tests run/requirements
+EDM Version
+Help -> About EDM
+{{:edm_info_display.png?800|}}
+{{:sn.jpg?800|}}
+{{:error_warning.png?800|}}
+Please provide any context you can about testing parameters and configuration