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vcs:controller-disconnects [2026/10/27 19:37] – cxie_go-ci.comvcs:controller-disconnects [2026/10/27 20:25] (current) – cxie_go-ci.com
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   - Right-click the adapter and click **Properties**.   - Right-click the adapter and click **Properties**.
   - Click the **Advanced** tab.   - Click the **Advanced** tab.
-  - For each property in the table below that is in the list, select it and set **Value** to **Disabled** (or **Off**).+  - For each property in the table below that is in the list, select it and set **Value** to **OFF**.
   - Click **OK**.   - Click **OK**.
  
 ^ Property (names vary by driver) ^ Set to ^ ^ Property (names vary by driver) ^ Set to ^
-| **Energy-Efficient Ethernet** / **EEE** | Disabled |+| **Energy-Efficient Ethernet** / **EEE** | OFF |
 | **Advanced EEE** | OFF | | **Advanced EEE** | OFF |
 | **Green Ethernet** | OFF | | **Green Ethernet** | OFF |
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 You do not need to change USB hubs that the adapter is not connected to. You do not need to change USB hubs that the adapter is not connected to.
 +{{controller-disconnects:pasted:20261027-195344.png}}
  
 ===== Turn Off USB Selective Suspend ===== ===== Turn Off USB Selective Suspend =====
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   - Set **Plugged in** to **Disabled**.   - Set **Plugged in** to **Disabled**.
   - Click **OK**.   - Click **OK**.
- +{{controller-disconnects:pasted:20261027-195517.png}}
-If **USB settings** is not in the list, use the PowerShell script above. It changes this setting directly.+
  
 ===== Stop the PC from Sleeping ===== ===== Stop the PC from Sleeping =====
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   - If there is a hibernate setting, set it for **Plugged in** to **Never**.   - If there is a hibernate setting, set it for **Plugged in** to **Never**.
  
-If there is no hibernate setting in **Settings**, check it in Control Panel: +{{controller-disconnects:pasted:20261027-194601.png}} 
- +The screen can still turn off. Only sleep must be **Never**.
-  - Press **Windows + R**, type **powercfg.cpl**, and press **Enter**. +
-  - Next to the selected power plan, click **Change plan settings**. +
-  - Click **Change advanced power settings**. +
-  - Expand **Sleep** > **Hibernate after**. +
-  - Set **Plugged in** to **Never** (or **0**). +
-  - Click **OK**. +
- +
-The screen can still turn off. Only sleep and hibernate must be **Never**. +
- +
-On a laptop that runs with the lid closed, also set the lid action: +
- +
-  - Press **Windows + R**, type **powercfg.cpl**, and press **Enter**. +
-  - Click **Choose what closing the lid does**. +
-  - Set **When I close the lid** > **Plugged in** to **Do nothing**. +
-  - Click **Save changes**. +
- +
-Keep a laptop plugged in during long tests. These settings apply only when it is plugged in. +
- +
-If a setting is missing, cannot be changed, or changes back by itself, it may be set by your company IT policy. Contact your IT department.+
  
 ===== Check That the Fix Worked ===== ===== Check That the Fix Worked =====
  
   - Restart the PC.   - Restart the PC.
-  - Run a test under the same conditions as the test that failed: the same adapter, dock, and USB port, the same test length, and the same lid position.+  - Run a test under the same conditions as the test that failed: the same adapter, dock, and USB port, and the same test length.
   - Do not use the PC for other work during this test.   - Do not use the PC for other work during this test.
   - Confirm that the test finished without a disconnect.   - Confirm that the test finished without a disconnect.
  
-===== Still Disconnecting? Send a Diagnostic Report =====+===== Still Disconnecting? Contact Support ===== 
 + 
 +If the Spider still disconnects after you try these steps, email Crystal Instruments support at **support@go-ci.com**. Include:
  
-If the Spider still disconnects after you try these steps, collect a diagnostic report and send it to Crystal Instruments support at **support@go-ci.com**. If you can, also send the EDM log files (see [[general:edmlog|Sending the Tech Support Log File]]).+  * The date and time of the disconnect. 
 +  * The device name of the adapter that connects to the Spider. 
 +  * The EDM log files (see [[general:edmlog|Sending the Tech Support Log File]]).
  
 If you can, also try a different USB-to-Ethernet adapter or the PC's built-in Ethernet port. If you can, also try a different USB-to-Ethernet adapter or the PC's built-in Ethernet port.